TERMS OF SERVICE
1.1 Welcome to the eBuddy platform (the "Site"). Please read the following Terms of Service carefully before using this Site or opening an eBuddy account ("Account") so that you are aware of your legal rights and obligations with respect to eBuddy Southeast Asia Limited and its affiliates and subsidiaries (individually and collectively, "eBuddy", "we", "us" or "our"). The "Services" we provide or make available include (a) the Site, (b) the services provided by the Site and by eBuddy client software made available through the Site, and (c) all information, linked pages, features, data, text, images, photographs, graphics, music, sounds, video (including live streams), messages, tags, content, programming, software, application services (including, without limitation, any mobile application services) or other materials made available through the Site or its related services ("Content"). Any new features added to or augmenting the Services are also subject to these Terms of Service. These Terms of Service govern your use of Services provided by eBuddy.
1.2 The Services include an online platform service that provides a place and opportunity for the sale of goods between the buyer (“Buyer”) and the seller (“Seller”) (collectively “you”, “Users” or “Parties”). The actual contract for sale is directly between Buyer and Seller and eBuddy is not a party to that or any other contract between Buyer and Seller and accepts no obligations in connection with any such contract. Parties to such transaction will be entirely responsible for the sales contract between them, the listing of goods, warranty of purchase and the like. eBuddy is not involved in the transaction between Users. eBuddy may or may not pre-screen Users or the Content or information provided by Users. eBuddy reserves the right to remove any Content or information posted by you on the Site in accordance to Section 6.4 herein. eBuddy cannot ensure that Users will actually complete a transaction.
1.4 eBuddy reserves the right to change, modify, suspend or discontinue all or any part of this Site or the Services at any time or upon notice as required by local laws. eBuddy may release certain Services or their features in a beta version, which may not work correctly or in the same way the final version may work, and we shall not be held liable in such instances. eBuddy may also impose limits on certain features or restrict your access to parts of, or the entire, Site or Services in its sole discretion and without notice or liability.
1.5 eBuddy reserves the right to refuse to provide you access to the Site or Services or to allow you to open an Account for any reason.
BY USING eBuddy SERVICES OR OPENING AN ACCOUNT, YOU GIVE YOUR IRREVOCABLE ACCEPTANCE OF AND CONSENT TO THE TERMS OF THIS AGREEMENT, INCLUDING THOSE ADDITIONAL TERMS AND CONDITIONS AND POLICIES REFERENCED HEREIN AND/OR LINKED HERETO.
IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE OUR SERVICES OR ACCESS THE SITE. IF YOU ARE UNDER THE AGE OF 18 OR THE LEGAL AGE FOR GIVING CONSENT HEREUNDER PURSUANT TO THE APPLICABLE LAWS IN YOUR COUNTRY (THE “LEGAL AGE”), YOU MUST GET PERMISSION FROM A PARENT OR LEGAL GUARDIAN TO OPEN AN ACCOUNT AND THAT PARENT OR LEGAL GUARDIAN MUST AGREE TO THE TERMS OF THIS AGREEMENT. IF YOU DO NOT KNOW WHETHER YOU HAVE REACHED THE LEGAL AGE, OR DO NOT UNDERSTAND THIS SECTION, PLEASE DO NOT CREATE AN ACCOUNT UNTIL YOU HAVE ASKED YOUR PARENT OR LEGAL GUARDIAN FOR HELP. IF YOU ARE THE PARENT OR LEGAL GUARDIAN OF A MINOR WHO IS CREATING AN ACCOUNT, YOU MUST ACCEPT THE TERMS OF THIS AGREEMENT ON THE MINOR'S BEHALF AND YOU WILL BE RESPONSIBLE FOR ALL USE OF THE ACCOUNT OR COMPANY SERVICES USING SUCH ACCOUNT, WHETHER SUCH ACCOUNT IS CURRENTLY OPEN OR CREATED LATER.
(ii) agree and acknowledge that the proprietary rights of your User Information are jointly owned by you and eBuddy; and
(iii) shall not, whether directly or indirectly, disclose your User Information to any third party, or otherwise allow any third party to access or use your User Information, without eBuddy’s prior written consent.
2.2 Users in possession of another User’s personal data through the use of the Services (the “Receiving Party”) hereby agree that, they will (i) comply with all applicable personal data protection laws with respect to any such data; (ii) allow the User whose personal data the Receiving Party has collected (the “Disclosing Party”) to remove his or her data so collected from the Receiving Party’s database; and (iii) allow the Disclosing Party to review what information have been collected about them by the Receiving Party, in each case of (ii) and (iii) above, in compliance with and where required by applicable laws.
3. LIMITED LICENSE
3.1 eBuddy grants you a limited and revocable license to access and use the Services subject to the terms and conditions of these Terms of Service. All proprietary Content, trademarks, service marks, brand names, logos and other intellectual property (“Intellectual Property”) displayed in the Site are the property of eBuddy and where applicable, third party proprietors identified in the Site. No right or licence is granted directly or indirectly to any party accessing the Site to use or reproduce any Intellectual Property, and no party accessing the Site shall claim any right, title or interest therein. By using or accessing the Services you agree to comply with the copyright, trademark, service mark, and all other applicable laws that protect the Services, the Site and its Content. You agree not to copy, distribute, republish, transmit, publicly display, publicly perform, modify, adapt, rent, sell, or create derivative works of any portion of the Services, the Site or its Content. You also may not, without our prior written consent, mirror or frame any part or whole of the contents of this Site on any other server or as part of any other website. In addition, you agree that you will not use any robot, spider or any other automatic device or manual process to monitor or copy our Content, without our prior written consent (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this website).
3.2 You are welcome to link to the Site from your website, provided that your website does not imply any endorsement by or association with eBuddy. You acknowledge that eBuddy may, in its sole discretion and at any time, discontinue providing the Services, either in part or as a whole, without notice.
Any software provided by us to you as part of the Services is subject to the provisions of these Terms of Service. eBuddy reserves all rights to the software not expressly granted by eBuddy hereunder. Any third-party scripts or code, linked to or referenced from the Services, are licensed to you by the third parties that own such scripts or code, not by eBuddy.
5. ACCOUNTS AND SECURITY
5.2 You agree to (a) keep your password confidential and use only your User ID and password when logging in, (b) ensure that you log out from your account at the end of each session on the Site, (c) immediately notify eBuddy of any unauthorised use of your Account, User ID and/or password, and (d) ensure that your Account information is accurate and up-to-date. You are fully responsible for all activities that occur under your User ID and Account even if such activities or uses were not committed by you. eBuddy will not be liable for any loss or damage arising from unauthorised use of your password or your failure to comply with this Section.
5.3 You agree that eBuddy may for any reason, in its sole discretion and with or without notice or liability to you or any third party, immediately terminate your Account and your User ID, remove or discard from the Site any Content associated with your Account and User ID, withdraw any subsidies offered to you, cancel any transactions associated with your Account and User ID, temporarily or in more serious cases permanently withhold any sale proceeds or refunds, and/or take any other actions that eBuddy deems necessary. Grounds for such actions may include, but are not limited to, actual or suspected (a) extended periods of inactivity, (b) violation of the letter or spirit of these Terms of Service, (c) illegal, fraudulent, harassing, defamatory, threatening or abusive behaviour (d) having multiple user accounts, (e) buying products on the Site for the purpose of commercial re-sale, (f) abnormal or excessive purchasing of products from the same Seller or related group of Sellers, (g) voucher abuse (including, but not limited to, selling of vouchers to third parties, selling of vouchers or other credits at a significant markup above face value, and/or abnormal or excessive use of vouchers on the Site), (h) creation, exploitation, or use of any unauthorized third-party software or products in conjunction with or operate the functions available on eBuddy or (h) behaviour that is harmful to other Users, third parties, or the business interests of eBuddy. Use of an Account for illegal, fraudulent, harassing, defamatory, threatening or abusive purposes may be referred to law enforcement authorities without notice to you. If a legal dispute arises or law enforcement action is commenced relating to your Account or your use of the Services for any reason, eBuddy may terminate your Account immediately with or without notice.
5.4 Users may terminate their Account if they notify eBuddy in writing (including via email at [email protected]) of their desire to do so. You understand and agree that your account will, at the earliest, be terminated twenty-four (24) hours after the request for termination. Notwithstanding any such termination, Users remain responsible and liable for any incomplete transaction (whether commenced prior to or after such termination), shipment of the product, payment for the product, or the like, and Users must contact eBuddy after he or she has promptly and effectively carried out and completed all incomplete transactions according to the Terms of Service. eBuddy shall have no liability, and shall not be liable for any damages incurred due to the actions taken in accordance with this Section. Users waive any and all claims based on any such action taken by eBuddy.
5.5 You may only use the Services and/or open an Account if you are located in one of our approved countries, as updated from time to time.
6. TERM OF USE
6.1 The license for use of this Site and the Services is effective until terminated. This license will terminate as set forth under these Terms of Service or if you fail to comply with any term or condition of these Terms of Service. In any such event, eBuddy may effect such termination with or without notice to you.
6.2 You agree not to:
(a) upload, post, transmit or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, alarming, distressing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable;
(b) violate any laws, including without limitation any laws and regulation in relation to export and import restrictions, third party rights or our Prohibited and Restricted Items policy;
(c) upload, post, transmit or otherwise make available any Content featuring an unsupervised minor or use the Services to harm minors in any way;
(d) use the Services or upload Content to impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity;
(e) forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through the Services;
(f) remove any proprietary notices from the Site;
(g) cause, permit or authorize the modification, creation of derivative works, or translation of the Services without the express permission of eBuddy;
(h) use the Services for the benefit of any third party or any manner not permitted by the licenses granted herein;
(i) use the Services or upload Content in a manner that is fraudulent, unconscionable, false, misleading or deceptive;
(j) open and/or operate multiple user accounts in connection with any conduct that violates either the letter or spirit of these Terms of Service;
(k) access the eBuddy platform, open a user account, or otherwise access your user account using any non-official eBuddy hardware or software, including but not limited to an emulator, simulator, bot or other similar hardware or software;
(l) manipulate the price of any item or interfere with other User's listings;
(m) take any action that may undermine the feedback or ratings systems;
(n) attempt to decompile, reverse engineer, disassemble or hack the Services (or any portion thereof), or to defeat or overcome any encryption technology or security measures implemented by eBuddy with respect to the Services and/or data transmitted, processed or stored by eBuddy;
(o) harvest or collect any information about or regarding other Account holders, including, without limitation, any personal data or information;
(p) upload, email, post, transmit or otherwise make available any Content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
(q) upload, email, post, transmit or otherwise make available any Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;
(r) upload, email, post, transmit or otherwise make available any unsolicited or unauthorised advertising, promotional materials, "junk mail", "spam", "chain letters", "pyramid schemes", or any other unauthorised form of solicitation;
(s) upload, email, post, transmit or otherwise make available any material that contains software viruses, worms, Trojan-horses or any other computer code, routines, files or programs designed to directly or indirectly interfere with, manipulate, interrupt, destroy or limit the functionality or integrity of any computer software or hardware or data or telecommunications equipment;
(t) disrupt the normal flow of dialogue, cause a screen to "scroll" faster than other Users of the Services are able to type, or otherwise act in a manner that negatively affects other Users' ability to engage in real time exchanges;
(u) interfere with, manipulate or disrupt the Services or servers or networks connected to the Services or any other User's use and enjoyment of the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Site;
(v) take any action or engage in any conduct that could directly or indirectly damage, disable, overburden, or impair the Services or the servers or networks connected to the Services;
(w) use the Services to intentionally or unintentionally violate any applicable local, state, national or international law, rule, code, directive, guideline, policy or regulation including, without limitation, laws and requirements (whether or not having the force of law) relating to anti-money laundering or counter-terrorism;
(x) use the Services in violation of or to circumvent any sanctions or embargo administered or enforced by the U.S. Department of Treasury’s Office of Foreign Assets Control, the United Nations Security Council, the European Union or Her Majesty’s Treasury;
(y) use the Services to violate the privacy of others or to "stalk" or otherwise harass another;
(z) infringe the rights of eBuddy, including any intellectual property rights and any passing off of the same thereof;
(aa) use the Services to collect or store personal data about other Users in connection with the prohibited conduct and activities set forth above; and/or
(bb) list items which infringe upon the copyright, trademark or other intellectual property rights of third parties or use the Services in a manner which will infringe the intellectual property rights of others.
6.3 You understand that all Content, whether publicly posted or privately transmitted, is the sole responsibility of the person from whom such Content originated. This means that you, and not eBuddy, are entirely responsible for all Content that you upload, post, email, transmit or otherwise make available through the Site. You understand that by using the Site, you may be exposed to Content that you may consider to be offensive, indecent or objectionable. To the maximum extent permitted by applicable law, under no circumstances will eBuddy be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of, or reliance on, any Content posted, emailed, transmitted or otherwise made available on the Site.
6.4 You acknowledge that eBuddy and its designees shall have the right (but not the obligation) in their sole discretion to pre-screen, refuse, delete, stop, suspend, remove or move any Content, including without limitation any Content or information posted by you, that is available on the Site without any liability to you. Without limiting the foregoing, eBuddy and its designees shall have the right to remove any Content (i) that violates these Terms of Service or our Prohibited and Restricted Items Policy; (ii) if we receive a complaint from another User; (iii) if we receive a notice or allegation of intellectual property infringement or other legal instruction or request for removal; or (iv) if such Content is otherwise objectionable. We may also block delivery of a communication (including, without limitation, status updates, postings, messages and/or chats) to or from the Services as part of our effort to protect the Services or our Users, or otherwise enforce the provisions of these Terms and Conditions. You agree that you must evaluate, and bear all risks associated with, the use of any Content, including, without limitation, any reliance on the accuracy, completeness, or usefulness of such Content. In this regard, you acknowledge that you have not and, to the maximum extent permitted by applicable law, may not rely on any Content created by eBuddy or submitted to eBuddy, including, without limitation, information in eBuddy Forums and in all other parts of the Site.
6.5 You acknowledge, consent to and agree that eBuddy may access, preserve and/or disclose your Account information and Content to any legal, regulatory, or governmental authority, the relevant rights owner, or other third parties if required to do so by law, pursuant to an order of a court or lawful request by any governmental or regulatory authority having jurisdiction over eBuddy or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these Terms of Service or our Prohibited and Restricted Items Policy; (c) respond to claims that any Content violates the rights of third parties, including intellectual property rights; (d) respond to your requests for customer service; or (e) protect the rights, property or personal safety of eBuddy, its Users and/or the public.
7. VIOLATION OF OUR TERMS OF SERVICE
7.1 Violations of this policy may result in a range of actions, including, without limitation, any or all of the following:
- Listing deletion
- Limits placed on Account privileges
- Account suspension and subsequent termination
- Criminal charges
- Civil actions, including without limitation a claim for damages and/or interim or injunctive relief
7.2 If you believe a User on our Site is violating these Terms of Service, please contact [email protected].
8. REPORTING INTELLECTUAL PROPERTY RIGHTS INFRINGEMENT
8.1 As stated above, eBuddy does not allow listings that violate the intellectual property rights of brands or other intellectual property rights owners (“IPR Owner”).
8.2 Except where expressly stated otherwise, the Users are independent individuals or businesses and they are not associated with eBuddy in any way and eBuddy is neither the agent nor representative of the Users and does not hold and/or own any of the merchandises listed on the Site.
8.3 If you are an IPR Owner or an agent duly authorised by an IPR Owner (“IPR Agent”) and you believe that your right or your principal’s right has been infringed, please notify us by submitting the online form at https://ebuddy-support.formstack.com/forms/ipr_ph and provide us the documents requested below to support your claim. Do allow us time to process the information provided. eBuddy will respond to your complaint as soon as practicable.
8.4 Complaints under this Section 8 must be provided in the form prescribed by eBuddy, which may be updated from time to time, and must include at least the following: (a) a physical or electronic signature of an IPR Owner or IPR Agent (collectively, “Informant”); (b) a description of the type and nature of intellectual property right that is allegedly infringed and proof of rights; (c) a description of the nature of alleged infringement with sufficient details to enable eBuddy to assess the complaint; (d) URL(s) of the listing(s) which contains the alleged infringement; (e) sufficient information to allow eBuddy to contact the Informant, such as Informant’s physical address, telephone number and e-mail address; (f) a statement by Informant that the complaint is filed on good faith belief and that the use of the intellectual property as identified by the Informant is not authorised by the IPR Owner or the law; (g) a statement by the Informant that the information in the notification is accurate, that the Informant will indemnify us for any damages we may suffer as a result of the information provided by the Informant, and that the Informant has the appropriate right or is authorised to act on the IPR Owner’s behalf in all matters relating to the complaint.
8.5 eBuddy acknowledges a manufacturer’s right to enter into certain exclusive distribution agreements or minimum advertised price agreements for its products. However, violations of such agreements do not constitute intellectual property rights infringement. As the enforcement of these agreements is a matter between the manufacturer and the sellers, eBuddy does not assist in this type of enforcement activity and does not enforce exclusive distribution rights or price-control matters except within the countries that have laws specifically governing selective or exclusive distribution.
8.6 Each and every Seller agrees to hold eBuddy and its Affiliates harmless from all claims, causes of action, damages and judgments arising out of any removal of any Content or product listings pursuant to or in relation to any intellectual property infringement claim.
9. PURCHASE AND PAYMENT
9.1 eBuddy supports one or more of the following payment methods in each country it operates in:
(i) Credit Card
Card payments are processed through third-party payment channels and the type of credit cards accepted by these payment channels may vary depending on the jurisdiction you are in.
(ii) Cash on Delivery (COD)
eBuddy provides COD services in selected countries. Buyers may pay cash directly to the deliver agent upon their receipt of the purchased item.
(iii) Bank Transfer
Buyer may make payments through an Automated Teller Machine or internet bank transfer (“Bank Transfer”) to our designated eBuddy Guarantee Account (as defined in Section 11). Buyer must provide eBuddy with the transfer receipt or payment transaction reference for verification purposes through the ‘Upload Receipt’ function found in eBuddy’s app as payment confirmation. If payment confirmation is not received by eBuddy within three (3) days, Buyer’s order will be cancelled.
9.2 Buyer may only change their preferred mode of payment for their purchase prior to making payment.
9.3 eBuddy takes no responsibility and assume no liability for any loss or damages to Buyer arising from shipping information and/or payment information entered by Buyer or wrong remittance by Buyer in connection with the payment for the items purchased. We reserve the right to check whether Buyer is duly authorised to use certain payment method, and may suspend the transaction until such authorisation is confirmed or cancel the relevant transaction where such confirmation is not available.
9.4 At the moment, eBuddy is only able to make payment to Users via bank transfer. Hence, Users are required to provide eBuddy with his/her banking details in order to receive payments i.e. from the sale of item or refund from eBuddy.
10. eBuddy WALLET
10.1 eBuddy Wallet is a service provided by eBuddy or its authorised agent to facilitate the storage of money you receive from your sales proceeds and refunds for purchases made via bank transfer, cash payment or your eBuddy Wallet. The sum of this money, minus any withdrawals, will be reflected as your eBuddy Wallet balance.
10.2 You may transfer funds from your eBuddy Wallet (up to the amount of your eBuddy Wallet balance) to your linked bank account (“Linked Account”) by submitting a transfer request (“Withdrawal Request”) a maximum of once per day. eBuddy may also automatically transfer funds from your eBuddy Wallet to your Linked Account on a regular basis, as determined by eBuddy. eBuddy shall only process such transfers on business days and such transfers may take up to two business days to be credited to your Linked Account.
10.3 Each User is entitled to a maximum number of one (1) free Withdrawal Request per week. eBuddy may impose a fee of ₱15 (₱500 for BPI Family Savings) for each additional Withdrawal Request made in excess of such maximum number in a given week (“Withdrawal Fee”). The maximum number of free Withdrawal Requests each User is entitled to and the amount of Withdrawal Fees charged are subject to change at eBuddy’s discretion.
10.4 Money from your sale of items on eBuddy shall be credited to your eBuddy Wallet within three (3) days after the item is delivered to Buyer or immediately after Buyer has acknowledged that they have received the item. Money from refunds of items on eBuddy shall be credited to your eBuddy Wallet within one (1) day of the return or refund request being approved.
10.5 Once submitted, you may not modify or cancel a Withdrawal Request.
10.6 If there is an error in the processing of any transaction, you authorize us to initiate debit or credit entries to your designated bank account, to correct such error, provided that any such correction is made in accordance with applicable laws and regulations. If we are unable to debit your designated bank account for any reason, you authorize us to resubmit the debit, plus any applicable fees, to any other bank account or payment instrument that you have on file with us or to deduct the debit and applicable fees from your eBuddy Wallet balance in the future.
10.7 You authorize us to initiate debit or credit entries to your eBuddy Wallet:
(i) to correct any errors in the processing of any transaction;
(ii) where eBuddy has determined that you have engaged in fraudulent or suspicious activity and/or transactions;
(iii) in connection with any lost, damaged or incorrect items;
(iv) in connection with any rewards or rebates;
(v) in connection with any uncharged fees;
(vi) in connection with the settlement of any transaction dispute, including any compensation due to, or from, you;
(vii) in connection with any banned items or items that are detained by customs; and
(viii) in connection with any change of mind agreed to by both Buyer and Seller; and
(ix) to purchase Advertising Credits where you have activated the Advertising Credits Top Up Feature and your Advertising Credits have fallen below your Advertising Credits Minimum Amount.
11. eBuddy GUARANTEE
11.1 eBuddy Guarantee is a service provided by eBuddy or its authorised agent to protect purchases. To protect against the risk of liability, payment for purchases made to Seller using the Services will be held by eBuddy or its authorised agent (“eBuddy Guarantee Account”). Seller will not receive interest or other earnings from the sum you have paid into eBuddy Guarantee Account.
11.2 After Buyer makes payment for his/her order (“Buyer’s Purchase Monies”), Buyer’s Purchase Monies will be held in eBuddy Guarantee Account until:
(a) Buyer sends confirmation to eBuddy that Buyer has received his/her goods, in which case, unless 11.2(d) applies, eBuddy will release Buyer’s Purchase Monies (less the Seller’s proportion of the Shipping Fee (if applicable), Transaction Fee (defined below), and (if applicable) the Cross Border Fee (defined below)) in eBuddy Guarantee Account to Seller;
(b) eBuddy Guarantee Period (or any approved extension under 11.3) expires, in which case, unless 11.2(c) or 11.2(d) applies, eBuddy will release Buyer’s Purchase Monies (less the Seller’s proportion of the Shipping Fee (if applicable), the Transaction Fee (defined below), and (if applicable) the Cross Border Fee (defined below)) in eBuddy Guarantee Account to Seller;
(c) eBuddy determines that Buyer’s application for a return of goods and/or refund is successful, in which case, unless 11.2(d) applies, eBuddy will provide a refund to Buyer, subject to and in accordance with the Refunds and Return Policy;
(d) such other time as eBuddy reasonably determines that a distribution of Buyer’s Purchase Monies (less the Transaction Fee (defined below), and (if applicable) the Cross Border Fee (defined below)) is appropriate, including, without limitation, where it deems reasonably necessary to comply with applicable law or a court order or to enforce these Terms of Service.
eBuddy Guarantee is only offered to Buyers who have made payment through the channels provided by eBuddy into eBuddy Guarantee Account. Offline arrangements between Buyer and Seller will not be covered under eBuddy Guarantee.
11.3 Payments made through eBuddy channels will be held in the eBuddy Guarantee Account for a specified period of time (the “eBuddy Guarantee Period”). To find out more about the eBuddy Guarantee Period, please click this link. Buyer may apply for a one-time extension of eBuddy Guarantee Period prior to the expiry of the applicable eBuddy Guarantee Period, subject to and in accordance with the Refunds and Return Policy. Upon Buyer’s application, eBuddy Guarantee Period may be extended for a maximum period of three (3) days unless eBuddy in its sole discretion determines that a longer extension is appropriate or required.
11.4 If, for any reason, the Seller's bank account cannot be credited and/or the Seller cannot be contacted, eBuddy will use reasonable endeavours to contact the Seller using the contact details provided by him/her. In the event that the Seller cannot be contacted and the Buyer’s Purchase Monies remain unclaimed for more than six (6) months after they become due to the Seller, eBuddy will deal with such unclaimed Buyer's Purchase Monies in accordance with any applicable laws.
11.6 The eBuddy Guarantee is in addition and without limitation to Buyer’s and Seller’s obligations under applicable law, which may go above and beyond what is provided for by the eBuddy Guarantee. The eBuddy Guarantee is neither intended nor designed to assist Buyer or Seller in complying with its own legal obligations, for which each party will remain solely responsible, and eBuddy accepts no liability in connection with the same. Without limitation, the eBuddy Guarantee does not constitute a product warranty.
11.7 Buyer and Seller acknowledge and agree that eBuddy’s decision (including any appeals) in respect of and relating to any issues concerning the eBuddy Guarantee is final.
11.8 For the avoidance of doubt, any transactions not conducted on the Site will not qualify for the protection offered by eBuddy Guarantee.
12. eBuddy COIN REWARD SYSTEM
12.1 Users may earn loyalty points (“eBuddy Coin”) by buying merchandises on the Site using the eBuddy Guarantee system or through participation in other eBuddy activities as eBuddy may from time to time determine (“Eligible Activities”) based on the conversion rate determined by eBuddy in its sole discretion. Generally, eBuddy Coin will be credited to a User’s Account upon the completion of a successful transaction or activity approved by eBuddy. You are eligible to participate in the eBuddy Coin reward system if you are a User and your Account does not expressly exclude you from participation.
12.2 Transaction not completed on the Site using eBuddy Guarantee do not qualify for the eBuddy Coin reward system. eBuddy may at its sole discretion exclude categories of items from the eBuddy Coin reward system.
12.3 eBuddy Coins credited to Buyers have no monetary value, do not constitute Buyers’ property and cannot be purchased, sold, transferred or redeemed for cash by Buyer.
12.4 Subject to eBuddy rules and regulation as determined, varied or modified by eBuddy from time to time, subject to any cap imposed by eBuddy at its sole discretion, User may redeem eBuddy Coin by sending a request to eBuddy and use eBuddy Coin to offset the purchase price of selected items when making purchases on the Site as advised by eBuddy from time to time. All refunds will be subject to eBuddy’s Refunds and Return Policy under Section 15.4.
12.5 The eBuddy Coin you redeem will be deducted from your eBuddy Coin balance. Each eBuddy Coin comes with an expiry date. Do check your account details on the Site for eBuddy Coin balances and expiry date.
12.6 From time to time, we may tell you that bonus eBuddy Coin will be awarded for particular Eligible Activities. This may include but is not limited to purchases you make at participating Sellers or pursuant to specific promotional offers. We will notify you of the terms of such bonus awards if any from time to time.
12.7 If you have a dispute in relation to the number of eBuddy Coin which you have been awarded in respect of an Eligible Activity, such a dispute must be made within one (1) month from the date of the Eligible Activity. We may require you to provide evidence to support your claim.
12.8 eBuddy gives no warranty and accepts no responsibility as to the ultimate tax treatment of eBuddy Coin. You will need to check with your tax advisor whether receiving eBuddy Coin affects your tax situation.
12.9 eBuddy reserves the right to (i) discontinue the eBuddy Coin Reward System at any time at its sole discretion and (ii) cancel or suspend a User’s right to participate in eBuddy Coin Reward System, including the ability to earn and redeem eBuddy Coin at its sole discretion.
13 eBuddy COINS MARKETING SERVICES
13.1 Sellers may purchase eBuddy Coins for gratuitous distribution to Buyers for marketing purposes under the “Marketing Centre” section of the Seller Centre (“Marketing Centre”). If you are a Seller that purchases eBuddy Coins, you will be deemed to have consented to the terms and conditions described in this Section, and any explanatory materials published on this Site, the Seller Centre or otherwise communicated to Sellers in writing (“Seller Coins Rules”).
13.2 In order to purchase eBuddy Coins, you must be an eligible Seller under the Seller Coins Rules. At the time you purchase and pay for the eBuddy Coins, your Account must not be suspended.
13.3 You may purchase eBuddy Coins via the payment methods set out in the Marketing Centre. After payment is completed, the eBuddy Coins will be issued to your Account for giveaway to Buyers within 24 hours, and shall expire six (6) months after purchase or such other time as determined by eBuddy. Except as otherwise provided in the applicable Seller Coins Rules, you may not cancel the order and/or request for a refund after you have purchased eBuddy Coins and completed the payment process.
13.4 eBuddy Coins purchased by Sellers may only be given away, free-of-charge, to Buyers via promotional channels made available in the Marketing Centre. You may not sell, redeem, or otherwise deal in, eBuddy Coins under any circumstances. You agree that failure to comply with this section or any of the Seller Coins Rules may, without limitation, result in the forfeiture of eBuddy Coins purchased by you, in addition to any other actions or remedies that eBuddy may take or enforce.
13.5 You understand and agree that eBuddy does not warrant or guarantee any increase in viewership or sales of your items as a result of the purchase and gratuitous distribution of eBuddy Coins.
13.6 You are advised to only purchase eBuddy Coins after fully considering your budget and intended advertising objectives. Except as otherwise provided in these Terms of Service or the Seller Coins Advertising Rules, eBuddy shall not be liable for any compensation or be subject to any liability (including but not limited to actual expenses and lost profits) for the results or intended results of purchasing eBuddy Coins.
13.7 IF, NOTWITHSTANDING ANYTHING IN THESE TERMS OF SERVICE, eBuddy IS FOUND BY A COURT OF COMPETENT JURISDICTION TO BE LIABLE (INCLUDING FOR GROSS NEGLIGENCE) IN RELATION TO THE PURCHASE BY YOU OF eBuddy COINS, THEN, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ITS LIABILITY TO YOU OR TO ANY THIRD PARTY IS LIMITED TO THE AMOUNT PAID BY YOU FOR THE eBuddy COINS IN QUESTION ONLY.
14 eBuddy COIN CASHBACK VOUCHER
14.1 Users may receive a voucher entitling them to additional eBuddy Coins (the “eBuddy Coin Cashback Voucher”) on eligible purchases on the Site. Upon the completion of a successful transaction where the eBuddy Coin Cashback Voucher has been applied, additional eBuddy Coins will be credited to a User’s Account based on the conversion rate as indicated in the terms and conditions of such eBuddy Coin Cashback Voucher (“Additional eBuddy Coins Rate”) or as determined by eBuddy in its sole discretion. eBuddy Coins credited to a User following the redemption of an eBuddy Coin Cashback Voucher shall have the same terms and conditions (including in relation to expiry) as regular eBuddy Coins.
15 eBuddy Pay CREDITS MARKETING SERVICES
15.1 Sellers may purchase eBuddy Pay Credits for gratuitous distribution to Buyers for marketing purposes by issuing purchase orders through eBuddy. If you are a Seller that purchases eBuddy Pay Credits, you will be deemed to have consented to the terms and conditions described in this Section, and any explanatory materials published on this Site, any purchase order form or invoice, the Seller Centre or otherwise communicated to Sellers in writing (“eBuddy Pay Credits Rules”).
15.2 In order to purchase eBuddy Pay Credits, you must be an eligible Seller under the eBuddy Pay Credits Rules. At the time you purchase and pay for the eBuddy Pay Credits, your Account must not be suspended.
15.3 eBuddy will issue an invoice to you after you have purchased eBuddy Pay Credits, and you may pay for the eBuddy Pay Credits via the payment methods specified in such invoice. After payment is completed, the eBuddy Pay Credits will be credited to you for giveaway to Buyers within 24 hours. Except as otherwise provided in the applicable eBuddy Pay Credits Rules, you may not cancel the order and/or request for a refund after you have purchased eBuddy Pay Credits and completed the payment process.
15.4 eBuddy Pay Credits purchased by Sellers may only be given away, free-of-charge, to Buyers via promotional channels made available through, and administered by, eBuddy. You may not sell, redeem, or otherwise deal in, eBuddy Pay Credits under any circumstances. You agree that failure to comply with this section or any of the eBuddy Pay Credits Rules may, without limitation, result in the forfeiture of eBuddy Pay Credits purchased by you, in addition to any other actions or remedies that eBuddy may take or enforce.
15.5 You understand and agree that eBuddy does not warrant or guarantee any increase in viewership or sales of your items as a result of the purchase and gratuitous distribution of eBuddy Pay Credits.
15.6 You are advised to only purchase eBuddy Pay Credits after fully considering your budget and intended advertising objectives. Except as otherwise provided in these Terms of Service or the eBuddy Pay Credits Advertising Rules, eBuddy shall not be liable for any compensation or be subject to any liability (including but not limited to actual expenses and lost profits) for the results or intended results of purchasing eBuddy Pay Credits.
15.7 IF, NOTWITHSTANDING ANYTHING IN THESE TERMS OF SERVICE, eBuddy IS FOUND BY A COURT OF COMPETENT JURISDICTION TO BE LIABLE (INCLUDING FOR GROSS NEGLIGENCE) IN RELATION TO THE PURCHASE BY YOU OF eBuddy Pay CREDITS, THEN, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ITS LIABILITY TO YOU OR TO ANY THIRD PARTY IS LIMITED TO THE AMOUNT PAID BY YOU FOR THE eBuddy Pay CREDITS IN QUESTION ONLY.
16.1 eBuddy will inform Seller when eBuddy receives Buyer’s Purchase Monies. Unless otherwise agreed with eBuddy, Seller should then make the necessary arrangements to have the purchased item delivered to Buyer and provide details such as the name of the delivery company, the tracking number, etc. to Buyer through the Site.
16.2 Seller must use his/her best effort to ensure that Buyer receives the purchased items within, whichever applicable, the eBuddy Guarantee Period or the time period specified (for offline payment) by Seller on Seller’s listing.
16.3 Users understand that Seller bears all risk attached to the delivery of the purchased item(s) and warrants that he/she has or will obtain adequate insurance coverage for the delivery of the purchased item(s). In the event where the purchased item(s) is damaged, lost or failure of delivery during the course of delivery, Users acknowledge and agree that eBuddy will not be liable for any damage, expense, cost or fees resulted therefrom and Seller and/or Buyer will reach out to the logistic service provider to resolve such dispute.
16.4 For Cross-Border Transaction. Users understand and acknowledge that, where a product listing states that the product will ship from overseas, such product is being sold from a Seller based outside of the Philippines, and the importation and exportation of such product is subject to local laws and regulations. Users should familiarise themselves with all import and export restrictions that apply to the designating country. Users acknowledge that eBuddy cannot provide any legal advice in this regard and agrees that eBuddy shall not bear any risks or liabilities associated with the import and export of such products to the Philippines.
17 CANCELLATION, RETURN AND REFUND
17.1 Buyer may only cancel his/her order prior to the payment of Buyer’s Purchase Monies into eBuddy Guarantee Account.
17.2 Buyer may apply for the return of the purchased item and refund prior to the expiry of eBuddy Guarantee Period, if applicable, subject to and in accordance with eBuddy’s Refunds and Return Policy. Please refer to eBuddy’s Refunds and Return Policy for further information.
17.3 eBuddy reserves the right to cancel any transaction on the Site for valid/legal grounds, such as in certain cases where Seller and Buyer cannot or do not fulfil their obligations under the contract for sale between Seller and Buyer. Buyer agrees that Buyer’s sole remedy will be to receive a refund of the Buyer’s Purchase Monies paid into eBuddy Guarantee Account.
17.4 If you have redeemed eBuddy Coin for your transaction and you are successful in obtaining a refund based on eBuddy’s Refunds and Return Policy, eBuddy shall refund the monies you have actually paid for the item and credit back any redeemed eBuddy Coin to your Account separately.
17.5 eBuddy does not monitor the cancellation, return and refund process for offline payment.
18 SELLER’S RESPONSIBILITIES
18.1 Seller shall properly manage and ensure that relevant information such as the price and the details of items, inventory amount and terms and conditions for sales is updated on Seller’s listing and shall not post inaccurate or misleading information.
18.2 The price of items for sale will be determined by the Seller at his/her own discretion. The price of an item and shipping charges shall include the entire amount to be charged to Buyer such as sales tax, value-added tax, tariffs, etc. and Seller shall not charge Buyer such amount additionally and separately.
18.3 Seller agrees that eBuddy may at its discretion engage in promotional activities to induce transactions between Buyer and Seller by reducing, discounting or refunding fees, or in other ways. The final price that Buyer will pay actually will be the price that such adjustment is applied to.
18.4 For the purpose of promoting the sales of the items listed by Seller, eBuddy may post such items (at adjusted price) on third-party websites (such as portal sites and price comparison sites) and other websites (domestic or foreign) operated by eBuddy.
18.5 Seller shall issue receipts, credit card slips or tax invoices to Buyer on request.
18.6 Seller acknowledges and agrees that Seller will be responsible for paying all taxes, customs and duties for the item sold and eBuddy cannot provide any legal or tax advice in this regard. As tax laws and regulations may change from time to time, Sellers are advised to seek professional advice if in doubt.
18.7 Seller acknowledge and agrees that Seller’s violation of any of eBuddy’s polices will result in a range of actions as stated in Section 7.1.
19 PAID ADVERTISING
19.1 eBuddy offers keyword advertising and/or other advertising services (hereinafter referred to as "Paid Advertising") on its Paid Advertising Site on an ongoing basis. Sellers may purchase the Paid Advertising services. eBuddy provides the Paid Advertising services in accordance with these Terms of Service and any explanatory materials published on this Site, the Paid Advertising Site or otherwise communicated to Sellers in writing (hereinafter referred to as the "Paid Advertising Rules"). Sellers who purchase Paid Advertising services agree to be bound by the Paid Advertising Rules. If you are not agreeable to being bound by the Paid Advertising Rules, do not buy any Paid Advertising Services.
19.2 In order to purchase Paid Advertising services, you must be an eligible Seller under the Paid Advertising Rules. At the time when you purchase and pay for the Paid Advertising Services, your Account must not be suspended.
19.3 You may purchase Paid Advertising services by purchasing advertising credits on the Paid Advertising Site (“Advertising Credits”), and fees payable for the Paid Advertising services will be deducted from the Advertising Credits on a pay-per-click basis, as determined by eBuddy. All Advertising Credits will be subject to value-added services tax. eBuddy may also issue Advertising Credits to you free of charge as part of its promotional programs from time to time, in which case such free Advertising Credits shall expire six (6) months after issuance, or such other period as determined by eBuddy in its sole discretion. Except as otherwise provided in the applicable Paid Advertising Rules, you may not cancel the order and/or request for a refund after you have purchased Advertising Credits and completed the payment process.
19.4 You have the option to purchase Paid Advertising service at the time you list an item for sale or subsequently. When you purchase Paid Advertising service, you can set different budgets, keywords, marketing periods, etc. for each item in accordance with the Paid Advertising Rules. You may also choose to have your Advertising Credits automatically topped up via your eBuddy Wallet (“Advertising Credits Top Up Feature”) if your Advertising Credits balance falls below an amount set by you (“Advertising Credits Minimum Amount”). When activating the Advertising Credits Top Up Feature, you may choose the Advertising Credits Minimum Amount and the amount of top up, and you consent to the debit of your eBuddy Wallet in accordance with Section 10 of these Terms of Service. The Keyword Advertising service for each item will be activated and will expire on the respective dates set by you (the “Keyword Advertising Period”). You will not be entitled to transfer the remaining Paid Advertising Period or Advertising Credits to other items if an item is sold or unlisted during the Paid Advertising Period you set for that item. The Advertising Credits will also not be refunded.
19.5 The goods you list on the Site must comply with all relevant laws and regulations, the Paid Advertising Rules, these Terms of Service and the Prohibited and Restricted Items Policy. You understand and agree that eBuddy has the right to immediately remove any listing which violates any of the foregoing and any Paid Advertising fees that you have paid or Advertising Credits you have used in relation to any listing removed pursuant to this Section 17.5 will not be refunded. eBuddy will also not be liable to compensate you for any loss whatsoever in relation to listings removed pursuant to this Section 17.5.
19.6 You understand and agree that eBuddy does not warrant or guarantee any increase in viewership or sales of your items as a result of the Paid Advertising services.
19.7 You are advised to only purchase Paid Advertising services after fully considering your budget and intended advertising objectives. Except as otherwise provided in these Terms of Service or the Paid Advertising Rules, eBuddy shall not be liable for any compensation or be subject to any liability (including but not limited to actual expenses and lost profits) for the results or intended results of any Paid Advertising service.
19.8 IF, NOTWITHSTANDING ANYTHING IN THESE TERMS OF SERVICE, eBuddy IS FOUND BY A COURT OF COMPETENT JURISDICTION TO BE LIABLE (INCLUDING FOR GROSS NEGLIGENCE) IN RELATION TO ANY PAID ADVERTISING SERVICE, THEN, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ITS LIABILITY TO YOU OR TO ANY THIRD PARTY IS LIMITED TO THE AMOUNT PAID BY YOU FOR THE PAID ADVERTISING SERVICE IN QUESTION ONLY.
20 PURCHASE AND SALE OF ALCOHOL AND TOBACCO OR TOBACCO-RELATED PRODUCTS
20.1 The purchase and sale of alcoholic products (“Alcohol”) and tobacco or tobacco-related products, including without limitation electric cigarettes (“Tobacco Products”) on the Site is permitted by eBuddy subject to the terms and conditions of this Section 18. If you are a buyer of Alcohol (“Alcohol Buyer”) or Tobacco Products (“Tobacco Products Buyer”), you will be deemed to have consented to the terms and conditions in this Section 17 when you purchase Alcohol or Tobacco Products on the Site. Similarly, if you are an approved seller of Alcohol (“Alcohol Seller”) or Tobacco Products (“Tobacco Products Seller”), you will be deemed to have consented to the terms and conditions in this Section 18 when you sell Alcohol or Tobacco Products on the Site.
20.2 If you are an Alcohol Buyer or Tobacco Products Buyer:
(a) you represent and warrant that you and (if applicable) the person receiving the Alcohol or Tobacco Products (“Recipient”) are aged 18 or above; and
(b) if requested by an Alcohol Seller, Tobacco Products Seller or eBuddy (or its agents), you and/or the Recipient shall provide photo identification for age verification purposes.
20.3 If you are an Alcohol Seller or Tobacco Products Seller, you represent and warrant that:
(a) you hold all necessary licences and/or permits to sell Alcohol or Tobacco Products through the Site, and shall provide a copy of such licences and/or permits and supporting documents to eBuddy immediately upon request for verification purposes; and
(b) all information and documents provided to Buddy are true and accurate.
20.4 When delivering Alcohol to an Alcohol Buyer:
(a) the delivery agent reserves the right to request for valid photo identification for age verification purposes; and
(b) eBuddy (via the delivery agent) reserves the right to refuse the delivery of Alcohol if the Alcohol Buyer and/or the Recipient appears intoxicated or is unable to provide valid photo identification for age verification purposes.
20.5 When delivering Tobacco Products to Tobacco Products Buyer:
(a) the delivery agent reserves the right to request for valid photo identification for age verification purposes; and
(b) eBuddy (via the delivery agent) reserves the right to refuse the delivery of Tobacco Products if the Tobacco Products Buyer and/or the Recipient is unable to provide valid photo identification for age verification purposes.
20.6 Each Alcohol Buyer and Alcohol Seller, and each Tobacco Products Buyer and Tobacco Products Seller, severally agrees to indemnify, defend and hold harmless eBuddy, and its shareholders, subsidiaries, affiliates, directors, officers, agents, co-branders or other partners, and employees (collectively, the "Indemnified Parties") from and against any and all claims, actions, proceedings, and suits and all related liabilities, damages, settlements, penalties, fines, costs and expenses (including, without limitation, any other dispute resolution expenses) incurred by any Indemnified Party arising out of or relating to: (a) any inaccuracy or breach of its representations in Section 19.2 and/or Section 19.3 (as applicable); and (b) its breach of any law or any rights of a third party.
21 TRANSACTION FEES
21.1 eBuddy charges a fee for all successful transactions completed via bank transfer, credit card or eBuddy Wallet on the Site (“Transaction Fee”). The Transaction Fee is borne by the Seller, and is calculated as two percent (2.0%) of the Buyer’s Purchase Monies, rounded to the nearest peso. The Transaction Fee is exclusive of value-added tax. eBuddy shall issue receipts or tax invoices for the Transaction Fee upon request.
21.2 For Sellers located outside of the Philippines, eBuddy charges a fee for all successful transactions completed via bank transfer, credit card or eBuddy Wallet on the Site (“Cross Border Fee”). The Cross Border Fee is borne by the Seller, and is calculated according to the rates as notified to such Sellers from time to time on the Site.
21.3 Following the successful completion of a transaction, eBuddy shall deduct the Transaction Fee and the Cross Border Fee (as applicable) from the Buyer’s Purchase Monies, and remit the balance to the Seller in accordance with Section 11.2. eBuddy shall issue receipts or tax invoices for the Transaction Fee paid by Seller on request.
22.1 In the event a problem arises in a transaction, the Buyer and Seller agree to communicate with each other first to attempt to resolve such dispute by mutual discussions, which eBuddy shall use reasonable commercial efforts to facilitate. If the matter cannot be resolved by mutual discussions, Users may approach the claims tribunal of their local jurisdiction to resolve any dispute arising from a transaction.
22.2 Each Buyer and Seller covenants and agrees that it will not bring suit or otherwise assert any claim against eBuddy or its Affiliates (except where eBuddy or its Affiliates is the Seller of the product that the claim relates to) in relation to any transaction made on the Site or any dispute related to such transaction.
22.3 Users covered under eBuddy Guarantee may send written request to eBuddy to assist them in resolving issues which may arise from a transaction upon request. eBuddy may, at its sole discretion and with absolutely no liability to Seller and Buyer, take all necessary steps to assist Users resolving their dispute. For more information, please refer to eBuddy’s Refunds and Return Policy.
22.4 To be clear, the services provided under this Section 21 are only available to Buyers covered under eBuddy Guarantee. Buyer using other payment means for his/her purchase should contact Seller directly.
23.1 eBuddy welcomes information and feedback from our Users which will enable eBuddy to improve the quality of service provided. Please refer to our feedback procedure below for further information:
(a) Feedback may be made in writing through email to or using the feedback form found on the App.
(b) Anonymous feedback will not be accepted.
(c) Users affected by the feedback should be fully informed of all facts and given the opportunity to put forward their case.
(d) Vague and defamatory feedback will not be entertained.
24.1 THE SERVICES ARE PROVIDED "AS IS" AND WITHOUT ANY WARRANTIES, CLAIMS OR REPRESENTATIONS MADE BY eBuddy OF ANY KIND EITHER EXPRESSED, IMPLIED OR STATUTORY WITH RESPECT TO THE SERVICES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF QUALITY, PERFORMANCE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, NOR ARE THERE ANY WARRANTIES CREATED BY COURSE OF DEALING, COURSE OF PERFORMANCE OR TRADE USAGE. WITHOUT LIMITING THE FOREGOING AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, eBuddy DOES NOT WARRANT THAT THE SERVICES, THIS SITE OR THE FUNCTIONS CONTAINED THEREIN WILL BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE, ACCURATE, COMPLETE OR ERROR-FREE, THAT DEFECTS, IF ANY, WILL BE CORRECTED, OR THAT THIS SITE AND/OR THE SERVER THAT MAKES THE SAME AVAILABLE ARE FREE OF VIRUSES, CLOCKS, TIMERS, COUNTERS, WORMS, SOFTWARE LOCKS, DROP DEAD DEVICES, TROJAN-HORSES, ROUTINGS, TRAP DOORS, TIME BOMBS OR ANY OTHER HARMFUL CODES, INSTRUCTIONS, PROGRAMS OR COMPONENTS.
24.2 YOU ACKNOWLEDGE THAT THE ENTIRE RISK ARISING OUT OF THE USE OR PERFORMANCE OF THE SITE AND/OR THE SERVICES REMAINS WITH YOU TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
24.3 eBuddy HAS NO CONTROL OVER AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DOES NOT GUARANTEE OR ACCEPT ANY RESPONSIBILITY FOR: (A) THE FITNESS FOR PURPOSE, EXISTENCE, QUALITY, SAFETY OR LEGALITY OF ITEMS AVAILABLE VIA THE SERVICES; OR (B) THE ABILITY OF SELLERS TO SELL ITEMS OR OF BUYERS TO PAY FOR ITEMS. IF THERE IS A DISPUTE INVOLVING ONE OR MORE USERS, SUCH USERS AGREE TO RESOLVE SUCH DISPUTE BETWEEN THEMSELVES DIRECTLY AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RELEASE eBuddy AND ITS AFFILIATES FROM ANY AND ALL CLAIMS, DEMANDS AND DAMAGES ARISING OUT OF OR IN CONNECTION WITH ANY SUCH DISPUTE.
25 EXCLUSIONS AND LIMITATIONS OF LIABILITY
25.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL eBuddy BE LIABLE WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE (WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY), OR OTHER CAUSE OF ACTION AT LAW, IN EQUITY, BY STATUTE OR OTHERWISE, FOR:
(A) LOSS OF USE; (B) LOSS OF PROFITS; (C) LOSS OF REVENUES; (D) LOSS OF DATA; (E) LOSS OF GOOD WILL; OR (F) FAILURE TO REALISE ANTICIPATED SAVINGS, IN EACH CASE WHETHER DIRECT OR INDIRECT; OR
(B) ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THIS SITE OR THE SERVICES, INCLUDING, WITHOUT LIMITATION, ANY DAMAGES RESULTING THEREFROM, EVEN IF eBuddy HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
25.2 YOU ACKNOWLEDGE AND AGREE THAT YOUR ONLY RIGHT WITH RESPECT TO ANY PROBLEMS OR DISSATISFACTION WITH THE SERVICES IS TO REQUEST FOR TERMINATION OF YOUR ACCOUNT AND/OR DISCONTINUE ANY USE OF THE SERVICES.
25.3 IF, NOTWITHSTANDING THE PREVIOUS SECTIONS, eBuddy IS FOUND BY A COURT OF COMPETENT JURISDICTION TO BE LIABLE (INCLUDING FOR GROSS NEGLIGENCE), THEN, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ITS LIABILITY TO YOU OR TO ANY THIRD PARTY IS LIMITED TO THE LESSER OF: (A) ANY AMOUNTS DUE AND PAYABLE TO YOU PURSUANT TO THE eBuddy GUARANTEE; AND (B) SG $100 (ONE HUNDRED SINGAPORE DOLLARS).
25.4 NOTHING IN THESE TERMS OF SERVICE SHALL LIMIT OR EXCLUDE ANY LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY eBuddy’S NEGLIGENCE, FOR FRAUD OR FOR ANY OTHER LIABILITY ON THE PART OF eBuddy THAT CANNOT BE LAWFULLY LIMITED AND/OR EXCLUDED.
26 LINKS TO THIRD PARTY SITES AND SHARING VIDEOS FROM YOUTUBE
26.1 Third party links provided throughout the Site will let you leave this Site. These links are provided as a courtesy only, and the sites they link to are not under the control of eBuddy in any manner whatsoever and you therefore access them at your own risk. eBuddy is in no manner responsible for the contents of any such linked site or any link contained within a linked site, including any changes or updates to such sites. eBuddy is providing these links merely as a convenience, and the inclusion of any link does not in any way imply or express affiliation, endorsement or sponsorship by eBuddy of any linked site and/or any of its content therein.
26.2 eBuddy allows you to share videos from YouTube on the eBuddy Livestream feature (“YouTube Content”). By sharing YouTube Content, you hereby agree to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms).
27 YOUR CONTRIBUTIONS TO THE SERVICES
27.1 By submitting Content for inclusion on the Services, you represent and warrant that you have all necessary rights and/or permissions to grant the licenses below to eBuddy. You further acknowledge and agree that you are solely responsible for anything you post or otherwise make available on or through the Services, including, without limitation, the accuracy, reliability, nature, rights clearance, compliance with law and legal restrictions associated with any Content contribution. You hereby grant eBuddy and its successors a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, copy, distribute, republish, transmit, modify, adapt, create derivative works of, publicly display, and publicly perform such Content contribution on, through or in connection with the Services in any media formats and through any media channels, including, without limitation, for promoting and redistributing part of the Services (and its derivative works) without need of attribution and you agree to waive any moral rights (and any similar rights in any part of the world) in that respect. You understand that your contribution may be transmitted over various networks and changed to conform and adapt to technical requirements.
28 THIRD PARTY CONTRIBUTIONS TO THE SERVICES AND EXTERNAL LINKS
28.1 Each contributor to the Services of data, text, images, sounds, video, software and other Content is solely responsible for the accuracy, reliability, nature, rights clearance, compliance with law and legal restrictions associated with their Content contribution. As such, eBuddy is not responsible to, and shall not, regularly monitor or check for the accuracy, reliability, nature, rights clearance, compliance with law and legal restrictions associated with any contribution of Content. You will not hold eBuddy responsible for any User's actions or inactions, including, without limitation, things they post or otherwise make available via the Services.
28.2 In addition, the Services may contain links to third party products, websites, services and offers. These third party links, products, websites and services are not owned or controlled by eBuddy. Rather, they are operated by, and are the property of, the respective third parties, and may be protected by applicable copyright or other intellectual property laws and treaties. eBuddy has not reviewed, and assumes no responsibility for the content, functionality, security, services, privacy policies, or other practices of these third parties. You are encouraged to read the terms and other policies published by such third parties on their websites or otherwise. By using the Services, you agree that eBuddy shall not be liable in any manner due to your use of, or inability to use, any website or widget. You further acknowledge and agree that eBuddy may disable your use of, or remove, any third party links, or applications on the Services to the extent they violate these Terms of Service.
29 YOUR REPRESENTATIONS AND WARRANTIES
29.1 You represent and warrant that:
(a) you possess the legal capacity (and in the case of a minor, valid parent or legal guardian consent), right and ability to enter into these Terms of Service and to comply with its terms; and
(b) you will use the Services for lawful purposes only and in accordance with these Terms of Service and all applicable laws, rules, codes, directives, guidelines, policies and regulations.
30 FRAUDULENT OR SUSPICIOUS ACTIVITY
30.1 If eBuddy, in its sole discretion, believes that you may have engaged in any potentially fraudulent or suspicious activity and/or transactions, we may take various actions to protect eBuddy, other Buyers or Sellers, other third parties or you from Reversals, Chargebacks, Claims, fees, fines, penalties and any other liability. The actions we may take include but are not limited to the following:
(a) We may close, suspend, or limit your access to your Account or the Services, and/or suspend the processing of any transaction;
(b) We may suspend your eligibility for eBuddy Guarantee;
(c) We may hold, apply or transfer the funds in your Account as required by judgments and orders which affect you or your Account, including judgments and orders issued by courts in Singapore or elsewhere and directed to eBuddy;
(d) We may refuse to provide the Services to you now and in the future;
(e) We may hold your funds for a period of time reasonably needed to protect against the risk of liability to eBuddy or a third party, or if we believe that you may be engaging in potentially fraudulent or suspicious activity and/or transactions;
(f) We may direct Dragon Pay to recover the amounts subject of the fraudulent or suspicious activity from your eBuddy DigiVoucher account, if any
For the purposes of this Section:
"Chargeback" means a request that a Buyer files directly with his or her eBuddy DigiVoucher to invalidate a payment.
"Claim" means a challenge to a payment that a Buyer or Seller files directly with eBuddy.
"Reversal" means the reversal of a payment by eBuddy because (a) it is invalidated by the sender's bank, (b) it was sent to you in error by eBuddy, (c) the sender of the payment did not have authorization to send the payment (for example: the sender used a stolen credit card), (d) you received the payment for activities that violated these Terms of Service or any other eBuddy policy, or (e) eBuddy decided a Claim against you.
31.1 You agree to indemnify, defend and hold harmless eBuddy, and its shareholders, subsidiaries, affiliates, directors, officers, agents, co-branders or other partners, and employees (collectively, the "Indemnified Parties") from and against any and all claims, actions, proceedings, and suits and all related liabilities, damages, settlements, penalties, fines, costs and expenses (including, without limitation, any other dispute resolution expenses) incurred by any Indemnified Party arising out of or relating to: (a) any transaction made on the Site, or any dispute in relation to such transaction (except where eBuddy or its Affiliates is the Seller in the transaction that the dispute relates to), (b) the eBuddy Guarantee, (c) the hosting, operation, management and/or administration of the Services by or on behalf of eBuddy, (d) your violation or breach of any term of these Terms of Service or any policy or guidelines referenced herein, (e) your use or misuse of the Services, or (f) your breach of any law or any rights of a third party, or (g) any Content uploaded by you.
32.1 If any provision of these Terms of Service shall be deemed unlawful, void, or for any reason unenforceable under the law of any jurisdiction, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions in such jurisdiction nor the validity and enforceability of the provision in question under the law of any other jurisdiction.
33 GOVERNING LAW
33.1 The Terms of Service shall be governed by and construed in accordance with the laws of the Republic of the Philippines without regard to the rules of the conflict of laws. Unless otherwise required by applicable laws, any dispute, controversy, claim or difference of any kind whatsoever arising out of or relating to the Terms of Service against or relating to eBuddy or any Indemnified Party shall be referred to and finally resolved at any court within Metro Manila, Philippines. There will be one (1) arbitrator and the language of the arbitration shall be English.
34 GENERAL PROVISIONS
34.1 eBuddy reserves all rights not expressly granted herein.
34.2 eBuddy may modify these Terms of Service at any time by posting the revised Terms of Service on this Site. Your continued use of this Site after such changes have been posted shall constitute your acceptance of such revised Terms of Service.
34.3 You have no authority, sublicense or transfer any rights granted to you hereunder or subcontract any of your obligations.
34.4 Nothing in these Terms of Service shall constitute a partnership, joint venture or principal-agent relationship between you and eBuddy, nor does it authorize you to incur any costs or liabilities on eBuddy’s behalf.
34.5 The failure of eBuddy at any time or times to require performance of any provision hereof shall in no manner affect its right at a later time to enforce the same unless the same is waived in writing.
34.6 These Terms of Service are solely for your and our benefit and are not for the benefit of any other person or entity, except for eBuddy's affiliates and subsidiaries (and each of eBuddy's and its affiliates' and subsidiaries' respective successors and assigns).
34.7 The terms set forth in these Terms of Service and any agreements and policies included or referred to in these Terms of Service constitute the entire agreement and understanding of the parties with respect to the Services and the Site and supersede any previous agreement or understanding between the parties in relation to such subject matter. The parties also hereby exclude all implied terms in fact. In entering into the agreement formed by these Terms of Service, the parties have not relied on any statement, representation, warranty, understanding, undertaking, promise or assurance of any person other than as expressly set out in these Terms of Service. Each party irrevocably and unconditionally waives all claims, rights and remedies which but for this Section it might otherwise have had in relation to any of the foregoing. These Terms of Service may not be contradicted, explained or supplemented by evidence of any prior agreement, any contemporaneous oral agreement or any consistent additional terms.
34.8 If you have any questions or concerns about these Terms of Service or any issues raised in these Terms of Service or on the Site, please contacts us at: [email protected]
LEGAL NOTICES: Please send all legal notices to [email protected] and Attention it to the “General Counsel”.
I HAVE READ THIS AGREEMENT AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE AND ANY REVISION THE SAME HEREAFTER. BY CLICKING THE “SIGN UP ” OR “CONNECT WITH FACEBOOK” BUTTON DURING REGISTRATION, I UNDERSTAND THAT I AM CREATING A DIGITAL SIGNATURE, WHICH I INTEND TO HAVE THE SAME FORCE AND EFFECT AS IF I HAD SIGNED MY NAME MANUALLY.
eBuddy Mall Terms of Service
Welcome to eBuddy Mall. eBuddy Mall is an additional service on eBuddy where eBuddy-registered Buyers will be able to enjoy the rights and privileges described in these eBuddy Mall Terms of Service (these “eBuddy Mall Terms of Service”) when purchasing Mall Items (defined below) on eBuddy Mall from any of our participating Sellers that have been carefully selected by eBuddy (such Sellers, “Mall Sellers”, and such Buyers, “Mall Buyers”). If you are a Mall Buyer, you will be deemed to have consented to the terms and conditions described in these eBuddy Mall Terms of Service when you make purchases on eBuddy Mall. Similarly, if you are a Mall Seller, you will be deemed to have consented to the terms and conditions described in these eBuddy Mall Terms of Service by your continued participation in eBuddy Mall. These eBuddy Mall Terms of Service supplement the Terms of Service and the other eBuddy Policies, of which these eBuddy Mall Terms of Service forms a part – please read the Terms of Service and the other eBuddy Policies available on the Site as they contain important information regarding your rights and obligations. Any terms that are used in these eBuddy Mall Terms of Service that are not defined here will have the meanings given to such terms in the Terms of Service and/or the applicable eBuddy Policy. All terms and conditions described in these eBuddy Mall Terms of Service are subject to change at eBuddy’s discretion pursuant to the Terms of Service.
1. eBuddy Mall Refunds and Return Policy
1.1 Mall Buyer may apply for a refund and/or return of an item purchased on eBuddy Mall (a “Mall Item”) by completing the return/ refund request on the Site and returning the Mall Item as described below at any time within seven (7) calendar days after the date that Mall Item was first made available for Mall Buyer to take delivery (the “Free Return Period”). Usually, that date would be the date Mall Buyer received delivery of the Mall Item; however, if Mall Buyer did not receive the Mall Item because of Mall Buyer’s absence from the destination address or Mall Buyer’s failure to input the proper destination address, that date would be the date on which delivery attempt was first made.
1.2 Please note that Mall Buyer must ship or drop off the Mall Item to or at a location designated by eBuddy within five (5) days after the return request is raised and, in any event, no later than the last day of the Free Return Period. All Mall Items that are returned must be returned via a courier designated by eBuddy by no later than the last day of the Free Return Period. eBuddy reserves the right to reject any application where the Mall Item was dispatched later than five (5) days after the return request is raised.
1.3 The approval of your request for refund and return will be made by eBuddy in its sole discretion after reviewing your completed refund/return request and inspecting the condition of the Mall Item that was returned to eBuddy. The Mall Item that was returned to eBuddy must be, at a minimum, in the following conditions:
- New and sealed condition;
- Complete, with all items included in the purchase; and
- With original product packaging and price tags.
If any additional conditions apply to a certain Mall Item, eBuddy will inform you via the Site, SMS or email. The conditions for the Mall Items subject to return are referred to as the “Return Conditions”.
1.4 In addition, please note that certain types of Mall Items may be excluded from the Refunds and Return Policy described in these eBuddy Mall Terms of Service, including:
- Digital goods, such as mobile top-up cards, audio or video recording or software;
- Goods that are perishable or may otherwise deteriorate or expire rapidly, such as groceries; and
- Goods that are not suitable for return due to health protection or hygienic reasons, such as cosmetics, swimwear and underwear.
If any Mall Item is excluded from the Refunds and Return Policy described in these eBuddy Mall Terms of Service, eBuddy will make reasonable efforts to publish that information on our Site or otherwise inform the Mall Buyers; however, please note that our policies may change without notice at any time and certain Mall Items may be subject to exclusion after Mall Buyer has purchased them. Any Mall Item that is subject to exclusion from the Refunds and Return Policy described in these eBuddy Mall Terms of Service is referred to as an “Excluded Item”.
1.5 eBuddy reserves the right to (a) add to or otherwise amend the list of Excluded Items and/or the Return Conditions and (b) amend, terminate or suspend the Refunds and Return Policy described in these eBuddy Mall Terms of Service (including the length of the Free Return Period), in each case, at any time in its sole discretion.
1.6 eBuddy may reject in its sole discretion any returned Mall Item (and the related request for refund and return):
- that is an Excluded Item;
- that does not meet the Return Conditions; or
- if the Mall Item was returned in a manner that does not comply with Section 1.2 above.
Please note that eBuddy’s determination will be based on the list of terms of conditions in effect at the time of such determination (including the list of Excluded Items, the Return Conditions and the Free Return Period), and therefore pursuant to Section 1.5 above, such list of Excluded Items, the Return Conditions and/or the length of Free Return Period may be different from those in effect at the time Mall Buyer has completed the refund/return request and/or returned the Mall Item.
If eBuddy rejects a request for refund and return, eBuddy will organize the delivery of such Mall Item to the relevant Mall Buyer’s address to which the Mall Item was originally delivered, and eBuddy shall be entitled to seek compensation from such Mall Buyer for any costs incurred in delivering the Mall Item back to such Mall Buyer.
1.7 eBuddy reserves the right to terminate a User’s access to eBuddy Mall if it suspects any abuse of the Refunds and Return Policy described in these eBuddy Mall Terms of Service and, if eBuddy deems appropriate, may also impose penalties (including recovery of any fees or charges incurred as a consequence of such abuse).
1.8 The Refunds and Return Policy for Mall Items described in these eBuddy Mall Terms of Service are in addition to the general Refunds and Return Policy described in the Refunds and Return Policy. If there is any inconsistency, the Refunds and Return Policy described in these eBuddy Mall Terms of Service will prevail in respect of Mall Items.
2. eBuddy Mall Seller Terms and Conditions
2.1 Each Mall Seller warrants that the Mall Item it offers on eBuddy Mall and actually delivered to Mall Buyer (a) complies with (i) applicable law and (ii) the specifications listed (and made available to Mall Buyer) on the Site, including any and all product warranties, specifications, drawings, samples, performance criteria and all applicable quality, safety and hygiene requirements, and (b) will be free from defects. Each Mall Seller understands and agrees that it will be responsible for any non-conformity or defect in, or any public or private recall of, any of the Mall Items, and will hold eBuddy harmless from any losses relating to the foregoing.
2.2 If a Mall Seller is found to have offered or sold any Mall Item on eBuddy Mall that is restricted under eBuddy’s Prohibited and Restricted Items Policy, eBuddy reserves the right to, at its sole discretion, remove the offending Mall Items from eBuddy Mall, and execute refunds (and any adjustments) to Mall Buyers who have purchased such Mall Items (even if Mall Buyers did not comply with any of the requirements described in Section 1 above), in which case Mall Seller agrees to reimburse eBuddy for all such refunds (including any related costs and charges) and authorizes eBuddy to deduct such amounts from any amounts payable to Mall Seller or take such other action as deemed appropriate by eBuddy in its discretion.
2.3 eBuddy’s determination to approve a refund or return of a Mall Item pursuant to Section 1 above is binding on the relevant Mall Seller. Mall Sellers agree to comply and do all such things as necessary to give effect to a Mall Buyer’s request for a refund or return approved by eBuddy.
2.4 For any refund or return request approved by eBuddy, eBuddy will organize the delivery of the relevant returned Mall Item to the address provided by the relevant Mall Seller to eBuddy in writing for the completion of the refund and return process, at no additional cost to such Mall Seller so long as such address is in the country in which the relevant Mall Item was listed for sale on the Site (a “Local Address”). If Mall Seller fails to provide a Local Address for return of the returned Mall Item or otherwise fails to accept delivery of the returned Mall Item within a reasonable period of time (as determined by eBuddy), eBuddy reserves the right to dispose of such Mall Item in any manner it sees fit and Mall Seller shall be deemed to have forfeited all rights to such Mall Item.
2.6 For any refund or return rejected by eBuddy where the relevant Mall Item was received by eBuddy, eBuddy will organize the delivery of such Mall Item to the relevant Mall Buyer’s address pursuant to Section 1.6 above.
3. eBuddy Mall 100% Authentic Product Policy
3.1 All products listed by Mall Sellers must be 100% authentic.
3.2 Counterfeit products are prohibited from being listed in eBuddy Mall. The term “counterfeit” encompasses a product that was made in exact imitation of an existing brand with the intention to deceive or defraud and may include, but is not limited to:
- A product that violates any local country laws in which they are sold;
- A product that is a fake or a replica of an existing official product;
- A product that has never been produced by a specific brand;
- A product that is significantly under-priced;
- A product containing a registered trademark on the product, the packaging or anywhere related to the product without the authorization of the trademark owner;
- A product that contains specific design elements (e.g. cartoon characters or colourways) protected by a trademark; without the authorization of the trademark owner;
- A product that bears such similarities with other products (e.g. a replica of a branded item with or without altered logos) without the authorization of the trademark owner;
- A product that has no visible trademark on the product image on the listing, but the delivered product includes a trademark; and
- Usage of a photo on the listing that contains the trademark of a brand.
3.3 Original equipment manufacturer (“OEM”) brands are permitted as long as no official brand logo is displayed on any OEM product image and no official brand name is stated in any part of the product information.
3.4 If requested by eBuddy, the Mall Seller shall promptly provide documentation to eBuddy that proves (to eBuddy’s reasonable satisfaction) the authenticity of the Mall Item including, but not limited to, manufacturer sales invoices, authorized distribution agreements and/or certificates of authenticity (“Proof of Authenticity”).
3.5 If the Mall Seller fails to provide Proof of Authenticity, the Mall Seller shall:
(a) accept the return of the Mall Item from the Mall Buyer;
(b) refund to the Mall Buyer twice the amount that the Mall Buyer paid for the Mall Item or, where eBuddy has already refunded this amount to the Mall Buyer, the Mall Seller shall refund such amount to eBuddy; and
(c) be liable to compensate eBuddy for such other costs, expenses, losses and liabilities suffered or incurred by eBuddy (including, but not limited to, loss of goodwill) as determined at eBuddy’s sole discretion.
3.6 In the event that eBuddy determines, at its sole discretion, that Mall Seller has violated Section 3, eBuddy may take all appropriate measures, including but not limited to removing the counterfeit Mall Item listing from the Site, prohibiting the publication of the same or similar goods and/or restricting, suspending or terminating the Mall Seller's eBuddy account and/or access to eBuddy Mall. Mall Seller's obligations and liabilities under these Terms of Service will not be affected by the restriction, suspension or termination of the Mall Seller’s account.
4. eBuddy Mall Commission Fees
4.1 Effective August 1, 2019, eBuddy shall charge a fee for all successful transactions completed by Mall Sellers on the Site (“eBuddy Mall Commission Fee”). The eBuddy Mall Commission Fee is borne by the Mall Seller, and is calculated as five percent (5%) of the total value of the item price, minus any Mall Seller-sponsored discounts or vouchers, rounded to the nearest peso. The eBuddy Mall Commission Fee is inclusive of value-added tax. eBuddy shall issue receipts or tax invoices for the eBuddy Mall Commission Fee upon submission by the Mall Seller of proof of registration with the Bureau of Internal Revenue.
4.2 Following the successful completion of a transaction, eBuddy shall deduct the eBuddy Mall Commission Fee from the Buyer’s Purchase Monies, and remit the balance to the Mall Seller in accordance with Section 11.2 of the Terms of Service.
4.3 For the avoidance of doubt, the eBuddy Mall Commission Fee under this eBuddy Mall Terms of Service applies in addition to the Transaction Fee under the Terms of Service.
PROHIBITED AND RESTRICTED ITEMS POLICY
It is Seller’s responsibility to ensure that their proposed item complies with all laws and is allowed to be listed for sale in accordance with Shopee’s terms and policies before listing the item on the selling platform. For the Sellers’ convenience, eBuddy has provided below a non-exhaustive guideline on prohibited and restricted items that are not allowed for sale on eBuddy. eBuddy will update this guideline from time to time where necessary. Please visit this page regularly for updates.
1 VIOLATION OF OUR TERMS OF SERVICE
Violations of this Prohibited and Restricted Items Policy may subject the Seller to a range of adverse actions, including but not limited to any or all of the following:
- Listing deletion
- Limits placed on Account privileges
- Account suspension and termination
- Legal actions
2 LIST OF PROHIBITED AND RESTRICTED ITEMS
(i) Animal and wildlife products (including, without limitation, wild animals);
(ii) Artifacts and antiquities;
(iii) Used cosmetics;
(iv) Counterfeit currency and stamps;
(v) Credit and debit cards;
(vi) Currency or credits including, without limitation, digital currency or credits, and stored value cards;
(vii) Drugs, prescription-only medicines, pharmacy-only medicines, drug-like substances and associated paraphernalia. For a list of prohibited medicines, please click here;
(viii) Telecommunication equipment that has not been registered with the National Telecommunications Commission of the Philippines, and electronic surveillance equipment and other similar electronic equipment such as cable TV, de-scramblers, radar scanners, traffic signal control devices, wiretapping devices and telephone bugging devices;
(ix) Embargoed goods;
(x) Firearms, weapons such as pepper spray, replicas, and stun guns, etc.;
(xi) Alcohol (a valid license must be submitted to, and approved by, Shopee);
(xii) Prohibited Food: For the safety of our Users, Sellers may not list the following food and food-related items on our Site:
- Listings containing medicinal claims - that is, a claim that the item is intended for use in the diagnosis, cure, mitigation, treatment, or prevention of disease in humans and/or animals, contraception, inducing anesthesia or otherwise preventing or interfering with the normal operation of a physiological function, whether permanently or temporarily, and whether by way of terminating, reducing or postponing, or increasing or accelerating, the operation of that function or in any other way (for example, pharmaceutical drugs, contact lenses, misbranded dietary supplements);
- Noxious food items - Food which contains any prohibited substances or substances in excess of permitted proportions, adulterated food without fully informing Buyer at the time of sale of the nature of the transaction;
- Non-pasteurized dairy products;
- Wild mushrooms; and
- Any other food items hazardous to human health;
Food not falling into the Prohibited Food category above must adhere to these minimum standards and guidelines:
- Expiration dates – all food items must be clearly and properly labelled
with an expiration or “use by” date. Expired food items must not be listed;
- Sealed containers – all food and related products sold on the Site
should be packaged or sealed to ensure that Buyer can identify evidence of tampering or defect; and
- Perishable food items – Sellers who list perishable items should clearly identify in the item description the steps that they will take to ensure that the goods are properly packaged;
(xiii) Government or Police related items such as badges, insignia or uniforms;
(xiv) Human parts or remains;
(xv) Lock-picking devices;
(xvi) Lottery tickets;
(xviii) Potentially infringing items: Items including but not limited to replicas, counterfeit items, and unauthorized copies of a product or item which may be in violation of certain copyrights, trademarks, or other intellectual property rights of third parties;
(xix) Prohibited services: the provision of services that are sexual, illegal in nature, in violation of the Terms of Service, or are otherwise prohibited at Shopee’s sole discretion;
(xx) Slot machines;
(xxi) Recalled items;
(xxii) Shares, stock, other securities and stamps;
(xxiii) Tobacco or tobacco-related products, including without limitation electric cigarettes/e-juices that contain nicotine;
(xxiv) Obscene, seditious or treasonous materials;
(xxv) Products that (a) relate to campaigns, elections, political issues, or issues of public debate, (b) advocate for or against, or attack a politician or political party, or (c) promote or encourage any form of hate, crime, prejudice, rebellion or violence;
(xxvi) Publications, books, films, videos and/or video games that do not comply with applicable laws in the country of sale and/or delivery;
(xxvii) Stolen goods;
(xxviii) Mislabeled goods; and
(xxix) Any other items that are, or that contain components that are (i) illegal or restricted in the jurisdiction of the Buyer and/or the Seller or which otherwise encourage illegal or restricted activities, or (ii) determined by any governmental or regulatory authority to pose a potential health or safety risk.
If you see a listing that violates our policies, please report it to us by clicking the “Report this Product” or “Report this User” button from the dropdown menu in the product or the user page. When a policy violation occurs, we will send an email, system message and push notification to Seller to let them know that the listing has been removed from our Website. We will also send a push notification to Buyer of said listing. You are responsible for ensuring that your phone settings allow you to receive push notifications.